John began his career developing e-learning and expert systems before moving into business application and web development. He co-founded Sereno with Rod fifteen years ago. John concentrates on developing digital strategies with Sereno's charity partners and leads on design.
It's been interesting to watch commentators deal with the recent revelations over Cambridge Analytica and Facebook. While the #deletefacebook campaign has gained some traction, many critics of the social media giant are reluctant to close their accounts.
There's no one-size-fits-all solution to managing key documents like policies and procedures on your charity's intranet. However, there are broadly three approaches you will commonly find adopted. It's likely your organisation follows one of these.
It's challenging to effectively share useful information amongst team members. Very often members of staff find something useful on the intranet or the web they'd like to share with colleagues but the process can be painful.
Gaining engagement and effecting outcomes with your website is often the key goal for many organisations and while we've heard a lot of talk recently about chatbots, old fashioned live chat has been around for a while now and seems to be gaining in popularity.
If you are a Comms professional commissioning software for your charity,the bad news is: you need to have a basic understanding of open and closed source licensing around the software and services you are buying.
Smaller or medium-sized charities have often been faced with the difficult task of implementing intranets based on costly, complex large-scale tools that were originally designed for enterprise scale organisations. Sharepoint or other proprietary systems can many take months (sometimes years!) to implement and are practically-speaking impossible for smaller organisations to shape and control.