Hosting & Support

We provide a range hosting and support packages which can be tailored to meet your organisation's needs. We also provide a support-only option for clients who wish to host on their own server. 


All our hosting options come by default with Serviced Hosting which includes:

  • Server & application patching
  • 30 day backup retention
  • Performance monitoring
  • 99.99% uptime
  • London data centre
  • Powered by renewable energy
  • Data Protection/GDPR compliance

We provide popular and affordable web hosting on a shared environment for smaller charities. For larger organisations who wish to host on a dedicated server, we also provide bespoke industrial-strength hosting on your own web space.


Support covers the day-to-day availability of our ticketing system and telephone support. Support starts at two hours per month which is plenty for most small to medium-sized charities. 

We're available every working day to answer technical questions or resolve any issues.

We aim to resolve all critical issues within 24 hours (usually same day) and moderate issues within 72 hours.

Extended support can be arranged for clients who need help with content creation - for example copy production or graphic design.

Privacy & Safety

Sereno is registered with ICO. We handle data in compliance with Data Protection and GDPR. We help clients with data compliance and offer advice and services around the correct use of tracking software, including Google Analytics, . We are Cyberessentials accredited.


Everything we use to host your site is open source i.e. no licence fees and no vendor lock-in. We run sites on servers we administer ourselves. We benchmark your site and adjust your hosting configration so your site is always fast and responsive.

Sereno understood that we need a quick response to support requests to keep our essential service running, and do a great job of service support.

Rosie Allister, Director Vet Helpline