If you are a Comms professional commissioning software for your charity,the bad news is: you need to have a basic understanding of open and closed source licensing around the software and services you are buying.
Smaller or medium-sized charities have often been faced with the difficult task of implementing intranets based on costly, complex large-scale tools that were originally designed for enterprise scale organisations. Sharepoint or other proprietary systems can many take months (sometimes years!) to implement and are practically-speaking impossible for smaller organisations to shape and control.
We're beginning to see more chatbots on websites - these are programmed chat interactions which often combine structured questions and answers and natural language processing in order to provide a useful experience for site visitors.