We're beginning to see more chatbots on websites - these are programmed chat interactions which often combine structured questions and answers and natural language processing in order to provide a useful experience for site visitors.
In part 4 of Sereno's Content Strategies series we flag some pitfalls to avoid when designing a charity's intranet
In part 4 of Sereno's Writing Content series looks at starting your news piece as you mean to go on - with a decent title
Sereno Intranet is based on the Drupal platform. This blog piece explores why that choice was made by Sereno and how it worked out.
Part 3 of Sereno's Content Strategies series - "Setting roles - a ‘free for all’ or a controlled process?"
Part 2 of Sereno's Content Strategies series - how to maintain content momentum on your site or intranet.
Part 3 of Sereno's 5 part "Writing great content for websites and intranets" series steps through how to build a well-formed news piece.
Part 1 of Sereno's Content Strategies series looks at how planned content can make you happy
Part 2 of Sereno's "Writing great content for websites and intranets" series, we look at the benefits of structuring news pieces properly.